Montran’s Dispute Management solution (DMS) provides a 24/7 centralized platform that deals with disputes between RTGS, ACH or Instant Payment systems participants. DMS provides an easy instrument to monitor the mistakes or case reasons across the entire spectrum of infrastructure payments, while also ensuring that the resolution of the disputes is not done without the agreement of both parties.
Fully Configurable Dispute Lifecycle
Operators of the Dispute Management solution can set and parameterize dispute flows and resolution mechanisms, all on the fly, from an intuitive user interface.
Each Dispute will follow its automatic resolution path through a fully configurable escalation matrix, moving through levels until resolution is achieved.
Easy Integration with Existing Payment Systems
Montran’s DMS solution is extremely easy to integrate with existing RTGS, ACH or Instant Payments systems and it can run as a separate or integrated service.